Channels

One brain. Every channel. The same conversation.

auto-AGENTS™ runs one frontier-AI agent across voice, chat, email, SMS, WhatsApp, social and an embeddable website widget, agentic across every modality, with unified context that follows the customer. Switch mid-conversation without losing state, and reach out at scale.

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Live Voice · chat · email · SMS · WhatsApp · social · website embed, one brain

Real-time inference

Locales

Connectors · MCP

Concurrent sessions

autoQA coverage

Website embed

Drop one snippet. Configure everything.

Add the auto-AGENTS™ widget to any site with a single line. It's fully configurable, brand color, launcher, position, and switches between chat and voice on the fly, with the same agent and context behind both. Try it:

yourbrand.com

Mode

Brand color

Launcher position

Embed code

Live preview, toggle mode, color and position; the embed snippet updates with your config.

Unified context

One agent, agentic across every modality.

The same brain handles the voice call, the WhatsApp reply, the follow-up email and the SMS confirmation, sharing one memory of the customer, the intent and the actions already taken. No handoff between bots, no context reset, no repeating the account number.

·Voice ·Web chat ·Website embed ·WhatsApp ·SMS ·Email ·Social & Messenger ·In-app SDK

One agent across all channels, with shared context.

01 · Shared memory

Every modality reads and writes the same conversation state, intent, entities, sentiment, and the tools already invoked over MCP. The agent reasons over one continuous history instead of a per-channel silo, so it always knows what the customer already said, anywhere they said it.

agent · all channels

100%

context retained

Unified context · sessionlive

Memory shared

intent: reschedule_delivery · entities: order #A-4821, tier: gold · sentiment: rising

Actions · MCP written

CRM ✓ · Logistics ✓ · Notify SMS ✓, visible to every channel

Agent any modality

Resumes exactly where the customer left off, no re-auth, no re-explain.

Switch mid-conversation without losing state.

02 · Channel switching

A caller drops to text, a chat moves to voice, a thread jumps to WhatsApp, the agent follows in real time, carrying intent, entities and history across the modality boundary. State is the conversation, not the channel, so handoffs between voice ↔ chat ↔ WhatsApp are seamless.

See voice agents →

Channel switch · state preservedvoice → whatsapp

in flight intent + entities + history move with the customer

Outbound campaigns, agentic and compliant.

03 · Outbound at scale

Launch outbound over API or schedule: consent-checked contact lists, time-zone throttling, retry cadence, local-number rotation and STIR/SHAKEN signing, all driven by the same agent. It can traverse legacy IVRs by DTMF, then resolve or escalate with full context the moment a human picks up.

~10k

concurrent sessions

STIR/SHAKEN

signed & consent-gated

Outbound campaign · livescheduled · API

8,420

contacts

tz-throttled

pacing

retry ×3

cadence

+1 415 ·· 0192✓throttle 9–6retry 0/3

+44 20 ·· 4471✓throttle 9–6retry 1/3

+61 2 ·· 8830✓local-numbersigned

+1 312 ·· 7705✓consent ✓DTMF IVR

Reached & resolved

One transcript. One set of analytics. Clean escalation.

04 · Transcript & escalation

Voice turns, chat messages, emails and WhatsApp all land in a single unified transcript and one analytics view, sentiment, intent and outcomes scored across modalities by autoQA on 100% of interactions. When a human is needed, the agent escalates with the full context: history, entities, and every action taken.

Unified transcript & analyticsall channels

100%

autoQA scored

channels merged

transcript

Voice · turn 1–6✓sentiment ↑scored

WhatsApp · turn 7–9✓intent keptscored

Escalation✓full contexthuman

Why it matters

One agent does what a stack of bots can't.

Context that never resets

Unified context spans voice, chat, email, SMS and WhatsApp, the customer never re-explains, and the agent never loses the thread across a channel switch.

Reaches your whole stack

170+ connectors over MCP let one agent read and write CRM, billing, scheduling and logistics in real time, the same actions visible on every channel.

Outbound at scale

~10,000 concurrent sessions with consent lists, throttling and STIR/SHAKEN signing, campaigns that dial, resolve and escalate without a queue of agents.

"Customers used to start over every time they switched from chat to a call. Now it's one conversation, the agent already knows who they are and what they need. Containment jumped overnight."

Director, Digital Care

Omnichannel retailer · 4.2M contacts / yr

Proof

One thread across every channel, felt in weeks.

Unify voice, chat, email, SMS and WhatsApp behind one agent and one context, customers stop repeating themselves, and switching channels stops dropping the conversation.

context retained on switch

channels · one agent

Connected to your stack

170+ connectors. Every channel, wired to your systems.

FAQ

Channels, answered.

Yes. One brain runs voice, chat, email, SMS and WhatsApp with a single shared memory of the conversation, intent, entities, sentiment and the actions already taken over MCP. There's no separate bot per channel to keep in sync, and nothing to re-explain when a customer moves between modalities.

The agent follows in real time and carries full state across the boundary, a voice call can continue over WhatsApp, a chat can move to a call, all on the same thread. State lives in the conversation, not the channel, so handoffs between voice ↔ chat ↔ WhatsApp preserve context with no reset.

Launch outbound over API or on a schedule with consent-checked contact lists, time-zone throttling, retry cadence, local-number rotation and STIR/SHAKEN signing. The agent can traverse legacy IVRs by DTMF to reach a line, then resolve end to end or escalate to a human with full context. It scales to roughly 10,000 concurrent sessions.

Sub-500ms real-time inference for natural turn-taking, across 155+ locales with mid-conversation language detection. Because every modality shares one context, latency and quality stay consistent whether the customer is talking, typing or messaging.

Yes. All modalities merge into a single unified transcript and one analytics view, with autoQA scoring 100% of interactions, not a sample, across channels. When escalation is needed, the human inherits the complete history, entities and every action the agent took.

See it live