Telephony & Connectivity

Connect AI to the telephony you already run.

Your phone stack is the hard part, not the AI. auto-AGENTS™ plugs voice and chat agents into whatever you have today: modern CCaaS, a custom media stream, or raw SIP and carrier trunks. Clean call control, billing that doesn't double-charge you, and a graceful handoff back to your live agents.

Book a demo See how we connect

Live CCaaS · media stream · SIP/PSTN · REFER transfer · STIR/SHAKEN · 1 billed leg

Ways to connect

Added latency

Double-billed minutes

Concurrent calls

Integrations · MCP

Choose your path

However your calls arrive, we speak it.

Three ways to connect an agent to your telephony. Pick one to see the signal path and the technical specifics, the detail matters, and it's where these projects usually stall.

How it connects

Meet your stack where it is

Three ways in. No rip-and-replace.

Most vendors make you migrate to their platform first. We don't. Whether you run a modern cloud contact center, a homegrown voice platform, or plain SIP trunks from a carrier, we connect the agent to it, and keep your existing routing, recording and reporting intact.

01CCaaS 02Your media stream 03SIP & carriers

If you run a modern contact center, we likely already speak to it.

01 · CCaaS providers

Native, supported integrations with the major cloud platforms, Genesys, NICE, Five9, Amazon Connect, Twilio, Webex, Avaya, Cisco, 8x8, RingCentral and more. The agent joins the call as a first-class participant, honors your existing IVR and routing, and writes back events so your dashboards stay whole.

10+

CCaaS platforms

native

call control & events

Connected contact centersnative

Genesys Cloud✓native

Amazon Connect✓native

Five9 · NICE CXone✓native

Twilio · Webex · 8x8✓native

Avaya · Cisco (legacy)✓SIP bridge

Built your own platform? We ingest the audio directly.

02 · Your own media stream

If you've got a bespoke or in-house voice stack, we connect at the media layer, a real-time audio stream in and out, with barge-in, DTMF and turn-taking handled cleanly. You keep full control of your routing; the agent just becomes another endpoint on the call.

See voice agents →

Media stream · bidirectionalreal-time

low latency barge-in, DTMF & turn-taking handled

No CCaaS? Straight SIP trunks and carriers work too.

03 · SIP & carriers

Point a SIP trunk at us, sit us behind your session border controller, or bring your own PSTN carrier and numbers. We're SBC-friendly and standards-based, so you don't need a cloud contact center to add AI to the line, legacy PBX and hybrid on-prem setups included.

SIP · PSTN

trunks & carriers

SBC-ready

on-prem & hybrid

SIP pathstandards-based

no CCaaS required keep your carrier & numbers

Billing you can trust

The AI leg shouldn't double your phone bill.

Naive integrations bridge a second call leg for the AI and quietly bill you twice for the same minute. We engineer the call path, how legs are created, bridged and released, to minimize concurrency and carrier minutes, so adding an agent doesn't inflate your telecom spend. You get the automation without the surprise invoice.

Optimized legs. Clean releases. No hidden minutes.

Call-path economics

We hold the call on a single billed path wherever the platform allows, release legs the moment they're no longer needed, and hand back cleanly on transfer. The result: the minutes you pay for are the minutes your customer was actually on the phone, nothing doubled for the AI sitting in the middle.

Minutes billed · this callAI-handled

billed leg

double-charge

min.

concurrency

Customer talk time✓billed once

AI leg overhead✓optimized

Transfer to agent✓clean release

Minutes matched to real talk time

Human handoff, both ways

Hand back to a live agent, with everything they need.

When a conversation needs a person, the agent transfers to your team the way your platform expects, native CCaaS transfer or SIP (REFER / re-INVITE), and passes the full context: who's calling, why, and every action already taken. It works the other direction too: overflow, after-hours and escalations can flow from your agents to auto-AGENTS™.

Warm transfer · context attachednative / SIP

no cold transfers the human never asks the customer to repeat themselves

Voice and digital

Not just phone lines, chat and messaging too.

The same connectivity philosophy applies to digital: wire the agent into your web chat, in-app messaging, WhatsApp, SMS and email through your existing tooling. One agent, one context, whether the customer is on a call or in a chat window, with the same clean handoff to a human when it matters.

·Web & in-app chat ·WhatsApp ·SMS ·Email ·See Channels →

Under the hood

The details carriers care about, handled.

Telephony breaks in the specifics: codecs, jitter, DTMF quirks, transfer semantics, attestation. We've built for all of it, so the call sounds clean, transfers cleanly, and passes your carrier's and compliance team's checks.

Signaling

Standards-based session control across every path.

SIP over TLS
WebRTC
CCaaS call-control APIs
E.164 numbering

Media & codecs

Clean audio with adaptive buffering and packet-loss concealment.

RTP / SRTP
Opus
G.711
G.729
jitter buffer

Turn-taking

Natural, interruptible conversation with reliable digit capture.

barge-in
DTMF · RFC 2833
SIP INFO
in-band
endpointing

Transfer

Hand a call the way your platform expects, with full context.

native CCaaS
SIP REFER
re-INVITE
blind & warm

Trust & compliance

Fits your recording, consent and anti-fraud requirements.

STIR/SHAKEN
recording taps
consent capture
PCI redaction

Resilience & scale

Built to stay up and stay fast under real traffic.

multi-region
carrier failover
~10k concurrent
graceful degradation

Why it matters

We know telephony is where these projects stall.

No rip-and-replace

Keep your stack

Your CCaaS, carrier, numbers, IVR and recording stay exactly as they are. We add the agent to the line, nothing to migrate, nothing to re-procure.

No bill shock

Billing-optimized call control

The call path is engineered to avoid double-charged minutes and needless concurrency, so automation lowers cost per contact instead of inflating your telecom invoice.

Clean handoff

Back to humans, gracefully

Native or SIP transfer to a live agent with the full conversation and every action attached, and overflow/after-hours flowing the other way.

Connected to your stack

CCaaS, carriers & the systems behind the call.

FAQ

Telephony, answered.

No. That's the point. auto-AGENTS™ connects to what you already run, your CCaaS, SIP trunks or carrier, and leaves your routing, IVR, recording and reporting in place. There's nothing to migrate off and nothing to re-procure to get started.

Native integrations with the major CCaaS platforms, Genesys, NICE CXone, Five9, Amazon Connect, Twilio, Webex, 8x8, RingCentral and more, plus Avaya and Cisco environments via SIP. If a platform can reach us over SIP or a media stream, we can connect to it.

We connect at the media layer (a real-time audio stream) or over standard SIP behind your session border controller, so homegrown platforms, legacy PBXs and hybrid on-prem setups are all supported. You keep control of routing; the agent becomes another endpoint on the call.

No. We engineer the call path to minimize extra legs and concurrency, so you're not paying twice for the same minute while the agent is on the line. Billing tracks real customer talk time, automation should lower your cost per contact, not inflate your telecom bill.

Yes, using the mechanism your platform expects, whether that's a native CCaaS transfer or SIP (REFER / re-INVITE). The human inherits the full conversation and every action already taken, so there are no cold transfers and no repeating. Overflow, after-hours and escalations can also flow from your agents to auto-AGENTS™.

No. The same approach connects digital channels, web and in-app chat, WhatsApp, SMS and email, to one agent with shared context, and the same clean handoff to a human. See the Channels product for the omnichannel view.

Real-time performance with sub-500ms model latency for natural turn-taking, and we fit into your existing recording, consent and STIR/SHAKEN setup with a full audit trail. Deploy in the cloud, your VPC, on-prem or by region for data residency.

Let's connect it

Tell us what you run. We'll show you the path.

CCaaS, SIP or something homegrown, bring your setup to a live session and we'll map exactly how auto-AGENTS™ plugs in, bills cleanly, and hands back to your team.

Book a demo Explore the engine