Persistent memory, identity resolution and real-time enrichment turn every conversation into a living profile, so each agent remembers every customer, and that memory drives recommendations and proactive outreach across your stack.
Every interaction is captured as persistent memory, resolved to a single identity, enriched in real time, then embedded and indexed for instant retrieval, so the next agent picks up exactly where the last one left off, and acts on what it knows.
Memory persists across interactions and channels, voice, chat, email, web. Each turn is written to a durable customer record and embedded for semantic retrieval, so an agent recalls a year-old conversation as easily as the last one. No more starting from zero on every contact.
Parameter Exchange lets agents read and write session variables, orderId, policyStatus, loyaltyTier, while the conversation is still happening. Those values flow straight into summaries, analytics and handoff, so context never gets dropped between a bot, a human, or the systems behind them.
Retrieval over embedded memory and live enrichment turns a profile into a recommendation, the product to surface, the offer to make, the path to retention. Agents act on it inside the conversation, and the result is written back as new memory the next recommendation learns from.
Living profiles trigger agentic outreach campaigns, restock alerts, renewals, win-backs, on the right channel, at the right moment, fully consent-gated. The same memory that powers a conversation powers the campaign, and every response feeds back into market intelligence.
Web visits, phone numbers, emails and CRM records resolve to a single unified profile, deduplicated, enriched and indexed for retrieval. Over the Model Context Protocol that profile is available to every agent and every system, in real time, every action audited and reversible.
Recommendations grounded in real memory convert, every interaction makes the next one more relevant, and retention compounds.
Every channel resolves to one profile, so no agent, human or AI, ever starts a conversation blind again.
A foundation built from Commerce.AI's origin: turning conversations into living product and market intelligence.
Unify your identities, let memory enrich on every interaction, and watch recommendations and proactive outreach compound as the profile learns from each response.
It's the persistent memory and unified profile that sits behind every agent. Each conversation is captured, resolved to a single identity, enriched in real time, and embedded for retrieval, so any agent, on any channel, recalls the full customer history and acts on it. The same brain powers recommendations and proactive outreach.
Signals from web, voice, email and your CRM are deduplicated and matched to one customer record using deterministic keys and embedding similarity, with a confidence score on every merge. The resulting unified profile is exposed over MCP to every agent and system in real time, every action audited and reversible.
It lets agents read and write session variables, orderId, policyStatus, loyaltyTier and any custom field, mid-conversation. Those values flow straight into summaries, analytics and handoff, so context survives a transfer between a bot, a human, or the systems behind them. Reads and writes are scoped and logged.
Profile retrieval runs sub-500ms, so memory is available within the turn, not after the call. Real-time enrichment writes new memory as the conversation happens across 170+ connectors, with full coverage on 100% of interactions rather than a sample.
SOC 2 Type I & Type II, HIPAA, ISO 27001, PCI and GDPR, plus EU AI Act alignment, with field-level encryption, tenant-scoped KMS, PII redaction, consent-gated outreach, and an immutable audit trail. Deploy in cloud, your VPC, on-prem or by region.
Bring a real customer journey. In 30 minutes we'll unify it, enrich it, and turn it into recommendations and outreach, on your systems, your data.
Every interaction unified into one live profile, so agents, human and AI, always have the full picture.
