Solutions · BPOs & Outsourcers

Give every client an AI workforce, under your brand.

auto-AGENTS™ lets outsourcers run more brands, more seats and more campaigns with autonomous agents. White-label and multi-tenant by design, isolated per client, spun up in hours, and held to your SLAs with autoQA on 100% of interactions. Win on margin and outcomes, not headcount.

Book a demo See rapid spin-up

Tenants liveClient roster42 brands · isolated

Multi-tenant control planeper-client isolation

Nova Telecom

Billing · Tier-1 · EN/ES

Agents180

Queues6

SLA 99.2%

Arclight Retail

Order status · Returns

Agents120

Queues4

SLA 98.7%

Meridian Pay

Collections · KYC

Agents96

Queues5

SLA 99.5%

Harbor Care

Patient intake · HIPAA

Agents64

Queues3

spinning up

isolated Separate keys, data residency & audit trail per tenant, no cross-brand bleed.

See it in action

Watch auto-AGENTS™ in action.

Product tour · 2:00

Brands per tenant

Seats per supervisor

Interactions autoQA'd

Concurrent sessions

New client go-live

Gross-margin lift

What outsourcers run on auto-AGENTS™

Tier-1 customer careOrder & account statusBilling & refundsCollectionsOutbound campaignsIdentity & KYCMember & patient intakeBack-office processing

The operating model

Run a self-driving contact center for every brand you serve.

Same platform, isolated per client. Generate an agent per campaign, expand margin as autonomous resolution climbs, and prove your SLAs with continuous evaluation instead of a 2% sample. Three slices of the multi-tenant control plane below.

1Onboard a brand 2Generate agents 3Expand margin 4Hold the SLA

01 · White-label & multi-tenant

Many brands. One control plane. Zero bleed.

Onboard each client as an isolated tenant, its own branding, voices, knowledge, keys, data residency and audit trail. Manage hundreds of agents across dozens of brands from a single roster, while every customer experience stays unmistakably theirs. Sell it as your platform; we stay invisible.

42+

brands per tenant

100%

per-client isolation

Tenants · rosterlive

Brands · queues · agents · SLAisolated

Nova Telecom

Billing · Tier-1

Agents180

Queues6

99.2%

Arclight Retail

Order status

Agents120

Queues4

98.7%

Meridian Pay

Collections

Agents96

Queues5

99.5%

Harbor Care

Patient intake

Agents64

Queues3

new

02 · Margin & capacity

Bill for outcomes; pay for compute, not chairs.

Replace linear seat-based cost with autonomous capacity. AI-augmented queues resolve the bulk of volume end-to-end while your people handle the exceptions, so the same revenue carries far higher margin, and surge demand is absorbed instantly instead of with frantic hiring. TokenTrim™ keeps inference cost roughly 10× lower per interaction.

See economics →

Margin & capacityper 100k contacts

Seats only

31%

gross margin

AI-augmented

69%

gross margin

Cost to serve

100%

AI-augmented

↓ 63%

Surge headroom

~10k

Seat-basedAI-augmented

03 · Rapid agent spin-up

New client brief in. A trained agent live out.

Drop in a client's brief, scripts, policies, knowledge, SLAs, and auto-AGENT auto-generates the conversation flows, prompts and guardrails, grounds them in the client's knowledge, and proves the build against an adversarial eval suite. What used to be a multi-week implementation per campaign collapses to hours, with no flowcharts to hand-draw.

<1 day

brief → live

evals / build

Spin up · new clientHarbor Care

Client brief

Harbor Care · inbound patient intake, appointment scheduling, HIPAA. EN/ES. Knowledge: 3 PDFs, 1 FAQ URL. SLA: 99% · p95 <500ms.

✓Flows & prompts generated4 nodes

✓Knowledge grounded & indexedRAG ready

✓Adversarial evals passed12/12

✓Brand & telephony wiredwhite-label

LiveHarbor Care agent in productionelapsed 6h 12m

Why BPOs win with it

The bid sheet, rewritten.

Margin expansion

Autonomous resolution shifts cost off seats and onto compute. Same client revenue, dramatically higher gross margin, and a sharper price for the next bid.

Surge capacity

Absorb seasonal and event-driven spikes to roughly 10,000 concurrent sessions with autoscaling and p95 budgets, no panic hiring, no abandoned queues.

SLA you can prove

autoQA scores 100% of interactions per tenant, not a 2% sample, turning SLA and compliance reporting into a live, defensible dashboard for every client.

Multi-tenant runtime · security · scale

Built for the way outsourcers actually operate.

Dozens of brands, strict isolation, hard SLAs and unforgiving margins. auto-AGENTS™ wraps frontier models in the controls and guarantees a BPO needs to run them at scale.

Per-client isolation

Tenant-scoped everything

Separate branding, voices, knowledge, connectors, tenant-scoped KMS keys, data residency and an immutable audit trail per client, so one brand's data and policies never touch another's.

Security & compliance

Enterprise by default

SOC 2 Type I & Type II, HIPAA, ISO 27001, PCI and GDPR, plus EU AI Act alignment, with field-level encryption and PII redaction, ready for regulated client portfolios.

Deploy & scale

Cloud · VPC · on-prem

Run in our cloud, your VPC, on-prem or pinned to a region. Benchmarked for ~10,000 concurrent sessions with autoscaling, p95 latency budgets and graceful degradation under surge.

Connected to every client's stack

170+ connectors. It works where each brand already works.

FAQ

For BPOs & outsourcers, answered.

Yes. auto-AGENTS™ runs as your platform, each client gets its own branding, voices, knowledge and telephony, with no Commerce.AI surfacing to the end customer. You sell, price and support it as your own service.

Every brand is a separate tenant with tenant-scoped KMS keys, isolated knowledge and connectors, configurable data residency, and an immutable per-tenant audit trail. There is no cross-brand data bleed, and access is scoped per client engagement.

Typically under a day. Drop in the client brief, scripts, policies, knowledge, SLAs, and auto-AGENT auto-generates the flows, prompts and guardrails, grounds them in the client's knowledge, and validates the build against an adversarial eval suite before launch. No multi-week implementation per campaign.

Autonomous agents resolve the bulk of volume end-to-end, shifting cost off seats and onto compute, and TokenTrim™ keeps inference roughly 10× cheaper per interaction. The same client revenue carries far higher gross margin, and surge volume is absorbed by capacity instead of hiring.

autoQA scores 100% of interactions per tenant, not a 2% sample, across compliance, sentiment and policy adherence. Each client gets a live, drill-down SLA and quality dashboard, exportable to their BI, so reviews are evidence-based rather than anecdotal.

See it on your book of business

Bring one client. We'll show you the margin.

Pick a real campaign. In 30 minutes we'll generate the agent, prove it against adversarial evals, and model the cost-to-serve under your brand.

Book a demo See economics