NEW  Internal IT agents that resolve, not route, grounded in your runbooks and acting in ServiceNow, Okta & Entra. See how →
auto-AGENTS™ For · IT

An AI service desk that resolves, not just routes.

Give every employee an always-on IT agent. Grounded in your knowledge base, auto-AGENTS™ resolve password resets, access requests, software installs, VPN and device issues, taking real action in ServiceNow, Jira, Okta and Intune over MCP, triaging incidents and escalating with full context only when a human is truly needed.

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IT team collaborating at work
engineer working on a laptop
colleague helped with a device
See it in action

Watch auto-AGENTS™ in action.

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Ticket deflection
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Median resolution
0
Always available
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IT/HR cost ↓
0
Languages
0
Answers grounded
What employees self-serve
Password resets & unlocksAccess provisioningSoftware & licensesVPN & connectivityDevice & MDM supportIncident triageOnboarding & offboardingRunbook automationChange & approvals
How it works

Grounded answers. Real action. Better every week.

One internal agent, reachable in Slack, Teams, the portal or by phone. It understands the question, grounds the answer in your own policies and runbooks, and takes the action across IT and HR systems, then learns from every resolution.

1Understand 2Ground · RAG 3Act · MCP 4Self-improve · RSI
01 · Grounded in your knowledge

Every answer cites your own policy, not the open web.

Drop in your HR handbook, IT runbooks, benefits docs and SharePoint, and auto-AGENTS™ chunk, embed and index them into a live RAG knowledge base. Answers are retrieved from your sources and cited, so employees get the policy that actually applies, and never a confident guess. New docs are indexed instantly, with zero retraining.

100%
answers source-cited
0
retraining required
Knowledge groundingRAG · cited
PTO Policy · v4
How many PTO days carry over into next year?
Up to 5 unused PTO days carry over, and they must be used by March 31. Your current balance is 12 days, so up to 5 will roll forward automatically.
PTO Policy v4 · §3.2 Carryover
02 · Action over MCP

It doesn't open a ticket. It does the task.

Over the Model Context Protocol, the agent reads and writes directly into your ITSM and HRIS, creating and resolving incidents in ServiceNow, booking leave and pulling balances from Workday, provisioning access in Okta and Entra. Every action runs inside your approval policies, scoped by role, fully audited and reversible.

HR request · self-serviceWorkday · action
Employee
Can I take Dec 22–31 off? How many days do I have left?
auto-AGENTS™
You have 12 PTO days. Dec 22–31 is 6 working days, that leaves 6. I've submitted the request to your manager and added it to Workday.
Employee
Perfect, thanks.
auto-AGENTS™
Pending approval, I'll confirm when it's signed off.
Detected
PTObalancesubmit
Actions · MCP
Workday ✓Approval ↗
6
days left
1
approval
03 · Deflection that compounds

Self-service rises every week, automatically.

autoQA scores 100% of conversations, the agent learns which answers and actions resolve cleanly, and recursive self-improvement (RSI) retunes prompts, retrieval and routing on a weekly cadence. Deflection climbs, escalations fall, and the queue your IT and HR teams see keeps shrinking, every change gated and reversible.

+18 pts
deflection in 12 wks
weekly
self-improvement
Ticket deflection · trendlast 12 weeks
68% 58% 50% 68% W1W8W12
RSIDeflection 50% → 68%Escalations ↓ 34%
04 · One agent, everywhere

24/7 and multilingual for a global workforce.

Employees reach the same agent in Slack, Microsoft Teams, the employee portal, or by phone, and it answers in 100+ languages, detecting and switching mid-conversation without losing context. Night shift in Manila, morning in Berlin: identical, instant, policy-grounded support, with no queue and no time zone.

24/7
no queue, no wait
100+
languages
Channels · liveglobal · 24/7
Employee · Teams
Wie reiche ich eine Reisekostenabrechnung ein?How do I submit a travel expense report?
auto-AGENTS™
Open Expenses in the portal and pick "Travel." I've pre-filled your last trip's dates and started a draft, just attach receipts and submit.
Employee · Teams
Danke!
auto-AGENTS™
Draft saved to your queue.
Channels
SlackTeamsPortal
Language
de-DE → enauto
0s
wait
100+
langs
Everything it does

Tier-1 and beyond, resolved autonomously.

auto-AGENTS™ handle the requests that flood your queue, grounded in your runbooks and acting in ServiceNow, Jira, Okta, Entra and Intune over MCP, triaging, resolving and escalating with full context only when a human is truly needed.

Password resets & unlocks

Verifies identity via SSO/MFA, resets passwords and unlocks accounts in seconds, the single biggest ticket driver, gone.

Verified · Secure

Access provisioning

Grants and revokes app, group and role access through your IdP with approvals, joiner, mover and leaver flows automated.

Action over MCP

Software & licenses

Handles app installs, license requests and entitlement changes, checking policy and pushing via your MDM.

Policy-gated

VPN & connectivity

Diagnoses VPN, Wi-Fi and network issues with guided steps and remote checks, re-enabling access when it's safe to.

KB-grounded

Device & MDM support

Troubleshoots laptops and phones, enrolls and wipes devices, and coordinates replacements through Intune or Jamf.

MDM

Incident triage & routing

Classifies and prioritizes incidents, gathers diagnostics, opens and enriches tickets, and routes to the right team.

ITSM

Onboarding & offboarding

Runs day-one setup and clean deprovisioning, accounts, groups, devices and licenses, end to end and auditable.

Joiner · Leaver

Runbook automation

Executes standard runbooks and remediations autonomously, the repetitive fixes your team shouldn't touch by hand.

Automation

Change & approvals

Files change requests, routes them through your approval flows, and keeps every action logged and reversible.

Gated · Audited

Have another workflow?

Tell us the IT request you want automated and we’ll build it live in your demo.

Request a use case →
Why it matters

Lower cost to serve. Happier, more productive people.

0

Tickets deflected

Routine IT and HR requests resolve end-to-end without a human, so your specialists spend their time on the work that genuinely needs them.

0

Lower IT & HR cost

24/7 coverage without 24/7 headcount. Self-service resolution cuts cost per request and absorbs seasonal spikes, open enrollment, onboarding waves, without burning out the team.

0

Seconds, not days

Answers and actions land in under a minute instead of sitting in a queue. Faster resolution means fewer blocked employees and measurably higher internal CSAT.

Trust · security · control

Built for the systems of record HR and IT live in.

Internal agents touch identity, payroll and personal data. auto-AGENTS™ wrap the frontier model in the controls an enterprise actually requires.

Identity-aware

Role-scoped & verified

Every request runs as the verified employee via SSO/SAML. Permissions are scoped by role, so the agent only sees and does what that person is entitled to, never more.

Compliance

Enterprise by default

SOC 2 Type I & Type II, HIPAA, ISO 27001 and GDPR, plus EU AI Act alignment, with field-level encryption, tenant-scoped KMS, PII redaction and an immutable audit trail.

Human in the loop

Gated & reversible

Sensitive actions, access grants, payroll changes, route through your approval flows. Every action is logged, attributable and reversible. Deploy in cloud, your VPC or on-prem.

Connected to your stack

It works inside the tools your people already use.

SalesforceSnowflakeZendeskDynamicsZoomWebexServiceNowMicrosoft TeamsSlack SalesforceSnowflakeZendeskDynamicsZoomWebexServiceNowMicrosoft TeamsSlack
FAQ

IT, answered.

A search box returns links; a scripted bot returns canned replies. auto-AGENTS™ reason over the question, retrieve the exact policy from your own knowledge (RAG) and cite it, then take the action, resetting the password, booking the leave, provisioning the access, over MCP into ServiceNow, Workday and Okta. It resolves the request instead of routing it.

Answers are grounded in your sources, HR handbook, IT runbooks, benefits docs, SharePoint, chunked, embedded and indexed into a live RAG knowledge base. Responses are retrieved and cited back to the source document and section, and the agent is configured to defer or escalate rather than guess when coverage is thin. New documents are indexed instantly with zero retraining.

Over MCP it reads and writes to your ITSM and HRIS: create and resolve ServiceNow incidents, pull balances and submit leave in Workday, provision and de-provision access in Okta and Entra, handle software and license requests, and run onboarding/offboarding checklists. Every action is identity-aware, role-scoped, audited and reversible, and sensitive changes route through your approval flows.

Yes. The same agent is reachable 24/7 in Slack, Microsoft Teams, the employee portal and by phone, with no queue. It answers in 100+ languages and detects and switches language mid-conversation without losing context, so a global workforce gets identical, instant support in every region.

autoQA scores 100% of conversations, and recursive self-improvement (RSI) retunes prompts, retrieval and routing weekly based on what resolves cleanly, so deflection rises and escalations fall over time. It is not unsupervised: every proposed change is evaluated against an eval suite, gated by human approval, version-controlled and reversible.

See it on your stack

Bring your messiest IT ticket. We'll resolve it.

In 30 minutes we'll ground an agent in your knowledge, wire it into ServiceNow or Workday, and resolve a real request end to end, in your languages, inside your policies.

Book a demoExplore the engine
"auto-AGENTS™ resolves the bulk of our conversations end to end, and gets measurably better every week."
VP, Customer Operations
Global enterprise
Proof

Outcomes teams feel in weeks.

Deploy on your hardest workflow and watch resolution climb as the RSI loop tunes itself, your team handles only what truly needs a person.

Trusted by enterprise contact centers · 1B+ conversations