auto-AGENTS™ For · Customer Service

Customer service that resolves itself.

auto-AGENTS™ run your CX across voice, chat and email, reasoning on frontier LLMs, personalizing in real time from customer memory, taking action over MCP, and recursively self-improving so CSAT climbs and cost per contact falls, week after week.

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See it in action

Watch auto-AGENTS™ in action.

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Autonomous resolution

Response latency

Conversations scored

Cost to serve ↓

Always-on coverage

Locales

One brain, every channel

VoiceChatEmailSMSWhatsAppIn-appSocial DMsWeb messaging

Use cases · by industry

One customer-service engine. Every industry's playbook.

The same auto-AGENTS™ resolve the contacts that flood your queue, grounded in your systems, policies and compliance. Pick an industry to see the everyday conversations it handles end to end.

How it works

Autonomous resolution, personalized to every customer.

The same frontier agent reasons across voice, chat and email, recalling the customer's history, deciding the right answer, and taking the action that closes the loop. Humans step in only when it matters, with the full context already in hand.

1Understand 2Personalize 3Act over MCP 4Self-improve · RSI

01 · Personalization

It already knows who it's talking to.

Every interaction is grounded in live customer memory, orders, entitlements, prior conversations, loyalty tier and sentiment history, retrieved over MCP the moment a contact opens. The agent reasons over that context to give a tailored answer and take the right action, not a generic script.

+18%

CSAT lift

76%

resolved end to end

Live chatOrder issueEN · p95 388ms

Customer

My order still hasn't shipped and I leave town Friday.

auto-AGENTS™

I see order #80421, you're a Gold member, so I've upgraded it to overnight at no charge. It now arrives Thursday by 12pm.

Customer

Oh wow, thank you, that's perfect.

auto-AGENTS™

Done. Tracking is on its way to your email.

Customer memory

TierGold · 3 yrs
Last2 returns · resolved
Order#80421 · delayed

Action · MCP

Shipping ✓CRM ✓

CSAT exp.

handoffs

02 · Omnichannel continuity

The conversation follows the customer.

Start on voice, finish on chat, context, intent, entities and sentiment travel with the customer across every channel. No repeating themselves, no cold restarts. When a human is needed, they inherit the full thread instantly, so escalation feels like a continuation, not a reset.

Explore channels →

Continuity · context carriedvoice → chat

auto-AGENTS™ carried 8 variables · 0 repeats · sentiment preserved

03 · Recursive self-improvement

Your CX gets better every week, on its own.

A closed production loop runs continuously: resolve, measure, learn, optimize. autoQA scores 100% of conversations, winning responses get promoted, and prompts, routing and TokenTrim™ inference-compression retune themselves. CSAT and resolution compound; cost per contact decays. Every change is gated and reversible.

RSI loop · productionlast 12 weeks

Auto-resolution

↑ 76%

CSAT

↑ 4.7

NPS

↑ +22

Cost / contact

↓ 90%

04 · Human escalation

When a human is needed, they're set up to win.

The agent knows its limits. On a sensitive case or a hard edge, it hands off to the right person with a 3–5 line recap, intents, entities, sentiment and the full transcript, pre-loaded in the agent UI. The customer never starts over, and your team spends its time only where judgment truly counts.

100%

handoffs with context

<5s

recap ready

Pre-transfer summaryto agent UI

Recap

IntentBilling dispute · duplicate charge
Entities$48.00 · invoice #2231
Sentimentfrustrated → easing
Donerefund queued · awaiting approval

Transcript ✓CRM linked ✓Recording ✓

Agentic action · MCP

It doesn't just answer. It acts.

While it reasons with the customer, the agent dispatches specialist sub-agents and invokes your systems over the Model Context Protocol, retrieving history, deciding policy, issuing refunds, updating records. After the contact, background agents summarize, sync the CRM, score it, and trigger follow-up. 170+ tools, every action audited and reversible.

Why it matters

The business case writes itself.

Autonomous resolution

End-to-end resolution across voice, chat and email, deflections become resolutions, so your team handles only what truly needs a human.

Lower cost to serve

TokenTrim™ inference-compression cuts tokens ~10× per contact, so you run 24/7 coverage in every channel without scaling headcount or spend.

Higher CSAT & NPS

Real-time personalization and faster resolution lift satisfaction, measured live, because autoQA scores 100% of conversations, not a 2% sample.

Runtime · security · scale

Production-grade from the first conversation.

The frontier model is the easy part. auto-AGENTS™ wrap it in the runtime, controls and guarantees an enterprise CX operation actually needs.

Always on

24/7, every locale

Round-the-clock coverage across 155+ locales with sub-500ms responses and real-time translation that preserves tone, switchable per channel, model-agnostic across GPT-5.x, Gemini, Claude and on-prem Llama.

Security & compliance

Enterprise by default

SOC 2 Type I & Type II, HIPAA, ISO 27001, PCI and GDPR, plus EU AI Act alignment, with field-level encryption, tenant-scoped KMS, PII redaction and an immutable audit trail.

Deploy anywhere

Cloud · VPC · on-prem

Run in our cloud, your VPC, on-prem, or pinned to a region. Benchmarked for ~10,000 concurrent conversations with autoscaling, p95 latency budgets and graceful degradation.

Connected to your stack

170+ connectors. It works where your customers already are.

FAQ

Customer service, answered.

Across voice, chat and email it handles the long tail of CX end to end, order status, billing and refunds, returns, scheduling, account changes, troubleshooting and tier-1 triage, taking real action over MCP, not just answering questions. Roughly 76% of contacts resolve fully autonomously; the rest escalate with full context.

The agent retrieves live customer memory over MCP the moment a contact opens, order history, entitlements, loyalty tier, prior conversations and sentiment, and reasons over it to give a tailored answer and the right action. Every response is grounded in who the customer is, not a generic script.

One agent spans voice, chat, email, SMS, WhatsApp, in-app and social. Context, intent, entities and sentiment travel with the customer, so a voice call can resume as a chat with zero repetition. If a human is needed, they inherit the full thread instantly.

Faster resolution and real-time personalization consistently lift satisfaction, and because autoQA scores 100% of conversations rather than a 2% sample, CSAT, NPS and sentiment become live, learnable signals. RSI then promotes the responses that move them and retires the ones that don't.

SOC 2 Type I & Type II, HIPAA, ISO 27001, PCI and GDPR, plus EU AI Act alignment, with field-level encryption, tenant-scoped KMS, PII redaction, and an immutable audit trail. Deploy in cloud, your VPC, on-prem or by region.

See it live

Bring your hardest contact. We'll resolve it end to end.

Pick a real customer scenario. In 30 minutes we'll build it, test it, and resolve it across your channels, on your systems, in your languages.

Book a demo Explore the engine

Watch auto-AGENTS™ in action.

One customer-service engine. Every industry's playbook.

Autonomous resolution, personalized to every customer.

It already knows who it's talking to.

The conversation follows the customer.

Your CX gets better every week, on its own.

When a human is needed, they're set up to win.

It doesn't just answer. It acts.

The business case writes itself.

Autonomous resolution

Lower cost to serve

Higher CSAT & NPS

Production-grade from the first conversation.

24/7, every locale

Enterprise by default

Cloud · VPC · on-prem

170+ connectors. It works where your customers already are.

Customer service, answered.

Bring your hardest contact. We'll resolve it end to end.

Outcomes teams feel in weeks.